LAUSD Help Desk: Reliable Support for Students, Parents, and Staff

The Los Angeles Unified School District (LAUSD) is huge. It serves 600,000+ students in over 1,000 schools. That makes it the second-largest school district in the U.S. With so many people using technology for learning, the LAUSD Help Desk is here to help. Whether you need to fix a broken Chromebook, reset a password, or learn how Schoology works, this guide explains it all in simple steps. Let’s get started.

Understanding the LAUSD Help Desk

What Is the LAUSD Help Desk?

The LAUSD Help Desk helps students, parents, and staff with tech problems. Here’s what they do:

• Fix broken devices like Chromebooks and iPads.
• Solve problems with apps like Schoology, Zoom, or the Parent Portal.
• Reset passwords and fix login errors.
• Help with Wi-Fi or internet issues.

Since 2015, the Help Desk has answered 20,000+ calls a month. This grew after schools started using more online tools during the pandemic.

Services You Can Get

The Help Desk offers four main types of help:

1. Device Help
   • Free repairs for school-issued devices at 15+ locations.
   • Cost to replace lost devices: 250forChromebooks,250forChromebooks,400 for iPads.
2. App and Software Help
   • Fix Schoology errors (like assignments not showing up).
   • Guide parents on using the Parent Portal for grades and attendance.
3. Account Help
   • Reset passwords for students, staff, or parents.
   • Unlock accounts if you can’t log in.
4. Internet Help
   • Solve home Wi-Fi problems with school devices.
   • Give free hotspots to families who need them (30,000+ given since 2020).

When Is the Help Desk Open?

• Phone and online chat: Monday–Friday, 6 AM – 6 PM (PST).
• In-person centers: Most are open 8 AM – 4:30 PM (PST).
• Closed on holidays like Labor Day and Thanksgiving.

How to Contact the LAUSD Help Desk?

Call for Help

• Main Help Desk number: (213) 241-5200 (6 AM – 6 PM PST).
  • Press 1 for Parent Portal help.
  • Press 2 for staff email or VPN issues.
  • Press 3 for password resets.
• Schoology Support Line: (855) 460-9216 (7 AM – 5 PM PST).
  • This line is run by Schoology’s company, PowerSchool.

Email or Online Help

• Email: Send questions to [email protected]. Replies take 1–2 days.
• Online Tickets: Use the LAUSD ServiceNow Portal to submit a request anytime.
• Live Chat: Available on the LAUSD IT website during work hours.

Visit a Help Desk Location

• Downtown LA: 333 S. Beaudry Ave., 10th Floor.
• Van Nuys: 14640 Hamlin St., Building 3.
• Make an appointment online for faster service.

LAUSD Schoology: Everything You Need to Know

Does LAUSD Use Schoology?

Yes. Since 2020, LAUSD uses Schoology as its main online classroom tool. Here’s why:

• Teachers post assignments and grades here.
• Parents get updates about their child’s attendance.
• Over 95% of LAUSD schools use Schoology daily.

How to LogIn to Schoology

1. Go to https://lms.lausd.net.
2. Enter your LAUSD username and password:
   • Students: Use your student ID + “@mylausd.net” (Example: [email protected]).
   • Staff: Use “[email protected]”.
3. Click “Sign in with Microsoft”.

Forgot Your Schoology Password?

Follow these steps:

1. Go to https://mypassword.lausd.net.
2. Type your username or student email.
3. Choose how to reset:
   • Text message: If your phone number is linked to your account.
   • Email: Check your @mylausd.net or parent email.
4. Create a new password (use at least 12 characters and symbols).

Still stuck? 
Call (213) 241-5200 (Option 3) and have your student or employee ID ready.

Fixing Common Tech Problems

Passwords Not Working

• Parent Portal Password Reset:
  1. Go to https://parentportalapp.lausd.net/forgot.
  2. Enter your email. Check your spam folder if you don’t see the reset link.
• Staff Password Reset: Use the MyPassword portal or call (213) 241-5200 (Option 3).

Device Problems

• Chromebook Won’t Connect to Wi-Fi:
  • Turn off VPNs. Restart your router.
  • If the screen is black, hold the “Refresh” + “Power” buttons for 10 seconds.
• Software Updates:
  • Updates happen every second Tuesday. Don’t turn off your device during updates.

Schoology Errors

• Invalid Credentials:
  • Make sure you’re using your LAUSD account, not a personal Schoology account.
  • Try clearing your browser history or using a private window.
• Course Not Found:
  • Ask your teacher to check the course code.
  • Confirm you’re enrolled in the class.

Tips to Save Time

1. Save Important Links: Bookmark LAUSD Tech Support and Schoology.
2. Use the LAUSD Mobile App: Get Schoology, Parent Portal, and alerts on your phone.
3. Write Down Case Numbers: If you submit a ticket online, keep the number for follow-ups.

What’s Next for LAUSD Tech?

• 24/7 Chatbot (2024): LAUSD is testing a chatbot for instant help.
• Free Wi-Fi Hotspots: Families in need can apply at LAUSD Net.
• Free Training: Join online workshops for parents to learn Schoology and Parent Portal.

Final Thoughts

The LAUSD Help Desk makes sure everyone can use technology for learning without stress. With this guide, you now know how to solve problems fast. Share this resource with friends, and follow @LAUSDIT on Twitter for updates.

FAQs: Quick Answers

Q: What number do I call for Schoology help?
A: Dial (855) 460-9216 for issues like missing assignments or login problems.

Q: How do I call LAUSD’s main office?
A: Call (213) 241-1000 for general questions. Use (213) 241-5200 for tech help.

Q: How do I reset my Schoology password?
A: Use https://mypassword.lausd.net or call (213) 241-5200 (Option 3).

Q: Does LAUSD use Schoology?
A: Yes. Schoology is where students check grades, get assignments, and talk to teachers.